"Superior Customer Service & Design"
We cannot recommend Gotcha Covered of North Charlotte – or owner Ken Mills - highly enough.
We were initially referred to Ken by another highly respected window treatment professional, which immediately gave us confidence in his expertise. Our first project was relatively small - Roman shades for a single room. The results were so extraordinary that we subsequently hired Ken to design and install window treatments in six additional rooms throughout our home and pool house. Each subsequent project further enhanced the beauty and functionality of our property.
From the very beginning, the experience exceeded our expectations. The design expertise, responsiveness, communication, attention to detail, customer service, and final product were all exceptional. Ken has a remarkable eye for design. We were amazed by how perfectly his suggested selections aligned with our vision. His recommendations—including custom borders, upgraded sun-blocking materials, and other thoughtful design details—elevated the final result far beyond what we would have achieved on our own.
Ken is one of the most talented, thoughtful, trustworthy, and professional individuals with whom we have had the privilege of working. He possesses a rare combination of intellect, creativity, technical expertise, and genuine customer focus. Ken listens carefully, takes the time to understand his clients’ tastes and goals, and then offers thoughtful recommendations tailored specifically to their needs. He presents multiple options without pressure, communicates promptly and thoroughly, and makes every step of the process feel effortless.
Ken dedicated significant time to each of our projects, patiently helping us work through questions and design decisions while ensuring that every detail was exactly right. He made what could have been an overwhelming process feel enjoyable, personalized, and surprisingly simple.
The entire experience was efficient, convenient, and tailored to our schedules. We never had to leave our home to browse fabrics or consult with interior designers, yet we received a level of expertise and service that rivaled any luxury design experience. The process moved remarkably quickly from concept to installation, and the finished products are absolutely beautiful.
Thank you, Ken!
- Sabrina Niggel
